Returns and Exchanges
CONDITIONS OF REFUND OR EXCHANGE
You are entitled to your choice of refund, replacement or an alternate product of the same value if:
- The item you purchased was not as described in the listing
- The item has a manufacturers fault
- The incorrect item was sent to you
We are aware that sometimes an incorrect item may have been purchased and we are happy to EXCHANGE your item. We are happy to consider exchanging your product if:
- You contact us within 7 days of receiving your delivery:
- For domestic claims please call us on 08 9361 4646 or email us at parts@americanmotorcycles.com.au.
- For International claims please email us at parts@americanmotorcycles.com.au.
- Your item is returned along with original proof of purchase, inspected and deemed re-sellable. We will notify you of the approval or rejection of your refund as soon as possible.
If your refund or exchange has been approved, and the product has been returned and received by AMC Parts & Workshop, your refund or exchange will be processed. A credit will automatically be applied to your credit card or original method of payment or your replacement product will be dispatched, within a certain amount of days.
Postage or shipping fees are non-refundable. You will be responsible for the postage cost of returning the product along with the postage cost to post the new product back to you.Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Please do not send your purchase back to the manufacturer.
SPECIAL ORDER RETURNS INFORMATION
Special Orders: There are NO returns of payment on special orders except in the case of a manufacturing defect.
Exhaust Pipes and Mufflers: There is no warranty on exhaust pipes and mufflers with regard to discoloration. Bluing or discoloration is caused by tuning characteristics, cam timing, carburetor jetting, or overheating, and is NOT caused by defective manufacturing. Once you have started your motorcycle, there is no refund on exhaust pipes and mufflers, except in the case of a manufacturing defect.
Gas Tanks: You must use a gas tank sealer with new gas tanks in order for your warranty to be valid. We strongly recommend that all gas tanks be fitted, pressure-tested and sealed BEFORE painting in order to eliminate potential problems.
Seats/Saddlebags/Windshields: Once mounted, these items cannot be returned. Must be in new condition, with no evidence of wear or mount marks. We cannot re-sell a used seat, saddlebag or windshield to another customer, so please be careful before mounting your new seat, saddlebag or windshield to check fitment.
Electrical Items: Once opened, electrical items cannot be returned, except in the case of a manufacturing defect. In some cases, the manufacturer may require the item be sent back directly for inspection before replacing or repairing the item if it is covered under their warranty policy.
RETURN SHIPPING
To return your product, you should mail your product (along with original proof of purchase) to: 211 Albany Highway, Victoria Park, WA, 6100, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The Australian Consumer Code protects your rights as a consumer and customer of AMC Parts and Workshop. The following information is applicable to all products purchased from American Motorcycles and AMC Parts and Workshop, unless otherwise specified in the description for certain circumstances (i.e. – second hand items).
More information about your rights as a consumer can be found here:
